"Talking-Flowers.com"

DELIVERY INFORMATION AND OPTIONS

INFORMATION

General

Talking-Flowers.com delivers within the U.K. ONLY for which it utilises Royal Mail and Parcel Force, and therefore Talking-Flowers.com can only pass on the same guidelines concerning delivery as appears in the Royal Mail and Parcel Force Guides which can be found at www.royalmail.com, and www.parcelforce.com respectively.

As a matter of course for all advance orders received more than 48 hours prior to required delivery date for delivery Tuesday to Friday. Talking-Flowers.com where possible will post all orders a.m. 2 days prior to the requested delivery date, when the inclusive FREE option of 1st class post is taken. For all orders which require guaranteed delivery on a Saturday, Monday or Tuesday, it is suggested one of the  Special Delivery Next Day Options is taken. No Sunday deliveries are offered.

Next Day

Please ensure Orders are received by 2 p.m. the previous day for ANY orders requiring next day delivery. (Monday to Friday ONLY)  Orders received after 2.p.m. or on a Saturday, Sunday or Bank Holiday  which cannot be processed in time will normally be refunded.

Normal Posting Days:

Monday for Tuesday and Wednesday

Tuesday for Thursday

Wednesday for Friday

Thursday for Saturday

Friday  for Monday

Saturday or Sunday for Tuesday

For orders received within 48 hours of required delivery date, and for those orders where a guaranteed delivery is required, then Talking-Flowers.com would suggest that one of the guaranteed delivery options is taken.

Notification

You will receive an automated Order acceptance and confirmation of despatch sent to the e-mail adress provided at the time the order was taken.

Bank Holidays

Deliveries may be restricted or unavailable on Bank Holidays, and where deliveries can be made surcharges may apply, and guaranteed delivery times may not be able to be made.

DELIVERY OPTIONS

UK 1st Class Royal Mail Delivery (1-3) Days – Included FREE

Orders despatched by 1st class royal mail will normally be delivered within 2 days, in fact over 80% will be delivered the following day. However this cannot be guaranteed.

UK 1st Class Royal Mail recorded delivery (1-2) Days – Upgrade for £1.00

Orders delivered by Royal Mail recorded delivery will normally be delivered next day, but this cannot be guaranteed, and deliveries must be signed for.

UK Royal Mail Special (Next Day) Delivery (Mon-Fri) before 1 p.m. – Upgrade for £3.50

Orders despatched by Royal Mail Special delivery are guaranteed to arrive the next working day, normally prior to 1 o’clock, and must be signed for.

UK Royal Mail Special (Next Day) Delivery (Mon-Fri) before 9 a.m. – Upgrade for £9.50

Orders despatched by Royal Mail Special before 9 a.m. delivery are guaranteed to arrive the next working day, prior to 9 o’clock, and must be signed for.

UK Royal Mail Special (Next Day) Delivery Saturday before 9 a.m. – Upgrade for £11.50

Orders despatched Friday by Royal Mail Special delivery and guaranteed to arrive on Saturday prior to 9 o’clock, and must be signed for.

UK Royal Mail Special (Next Day) Delivery Saturday before 1 p.m. – Upgrade for £5.50

Orders despatched Friday by Royal Mail Special delivery and guaranteed to arrive on Saturday prior to 1 o’clock, and must be signed for.

Please note: Royal Mail Next Day before 9.a.m. and Next Day Saturday guaranteed delivery coverage is only 99% of the U.K. The following post codes are not covered under these delivery guarantees so you should allow extra time.

Postcode                           Area

AB30-39                           Aberdeen

AB41-45                           Aberdeen

AD51                                Aberdeen

AB52                                 Invenurie

AB53-56                           Aberdeen

GY1-9                               Guernsey (including Aldernery, Herm and Sark)

HS1                                  Stornoway

HS2                                  Lewis

HS4                                  Scalapay

HS5                                  Leverburgh

HS6                                  N. Uist

HS7                                   Benbecula

HS8                                   Erisksay

HS8                                  S Uist

HS9                                  Castlebay (Barra)

IM-All (exept IM1)            Isle of Man

IV-All (except IV1)           Inverness

KA27                                 Arran

KA28                                 Cumbrae

KW All

PA20-49                            Jura

PA60

PA61                                  Colonsay

PA62-75                             Mull

PA76                                   Iona

PA77                                   Tiree

PA78                                   Coll

PH15-29, 31-40, 45-50       Perthshire

PH30                                    Corrour

PH41                                    Mallaig

PH42                                    Eigg and Muck

PH43                                    Isle of Rum

PH44                                    Canna

PO30-41                               Isle of Wight

TR21-25                               Isles of Scilly

ZE1                                       Lerwick

ZE2-3                                    Shetlands

(The above has been reproduced from information supplied by the Royal Mail, and is intended as a guide only. Talking-Flowers.com cannot be held responsible for the accuracy or any omissions from the above, which may cause deliveries to be delayed, and they would recommend that any customers check themselves on www.royalmail.com special deliveries section.)