"Buyer" means the person who buys or agrees to buy the goods from the Seller.

"Conditions" means the terms and conditions of sale set out in this document

"Delivery Date" means date specified by the Seller at the time of Order when the goods are to be delivered.

"Goods" means the articles which the Buyer agrees to buy from the Seller.

"Price" is the price for the Goods including carriage, packing and VAT when applicable.

"Seller" means Talking-Flowers.com.

Conditions Applicable


Your use of and purchase of products from this site is governed by the terms and conditions as set out below, and as set out under Delivery, Refunds and Returns at www.talking-flowers.com. We also recommend the Buyer reads our Privacy policy.

We may at any time make changes to this site and the details displayed on it (including prices).

These Conditions shall apply to all contracts for the sale of Goods by the Seller to the Buyer to the exclusion of all other conditions including any terms or conditions which the Buyer may purport to apply under any purchase order confirmation of order or similar document.

All orders for Goods shall be deemed to be an offer by the Buyer to purchase Goods pursuant to these Conditions.

Placement of the Order for the Goods shall be deemed conclusive evidence of the Buyer's acceptance of these Conditions.

Any variation to these Conditions (including any special terms and conditions agreed between the parties) shall be inapplicable unless agreed in writing by the Seller.

Pricing and payment

The prices for goods displayed for sale on this site are as set out on the site and are inclusive of VAT. Delivery is inclusive except where shown within the delivery options and as such will be charged in addition, and any such additional charges are clearly displayed where they apply. Prices and delivery charges displayed are valid and effective only in the United Kingdom.

Talking-Flowers.com cannot accept your order until you have paid for it in full (including any applicable delivery charges). Upon payment, we will confirm acceptance of your order by e-mail which will be sent to the e-mail address you provide on your order details. Whether or not you receive the e-mail, our acceptance of your order will create a legally binding contract between us. We reserve the right not to supply you at our discretion.

Payment of the Price shall be due at the time of Order in accordance with payment terms

Credit and Debit Card Payments

All card payments are processed for you by PayPal. Their fee, which is included in the total, is paid by Talking-Flowers.com. The total amount you pay is the same, regardless of the payment method.

The Goods

The quantity and description of the Goods and options shall be as set out in the Shopping Cart / Checkout Summary.

Warranties and liability.

The Seller warrants that the Goods, in particular ‘Flowers’ should last between 5 and 7 days from the date of delivery. Should the flowers perish within 3 Days of the delivery date please see our Refunds and Returns policy under the Information heading at www.talking-flowers.com.

Delivery and Acceptance of the Goods

Talking-Flowers.com will do all that it reasonably can to meet the date given for delivery. In the case of unforeseen circumstances, beyond the reasonable control of Talking-Flowers.com , Talking-Flowers.com may not be able to do so. In such circumstances Talking-Flowers.com will contact the Customer on the e-mail address provided on their order details and agree an alternative date. The Buyer will also do all that they reasonably can to enable the delivery to take place on the given date. In the case of unforeseen circumstances beyond the reasonable control of the Buyer the Buyer may not be able to do so. In such circumstances and provided the goods have not already been packaged the Buyer will contact Talking-Flowers.com and agree an alternative date.

As soon as Talking-Flowers.com has delivered the goods, Talking-Flowers.com will not be responsible for any damage or fault arising from incorrect handling, storage or use. If the Customer delays a delivery, Talking-Flowers.com’s responsibility for everything other than damage due to its negligence will end on the date Talking-Flowers.com agreed to deliver them as set out in the contract.

Ownership of the goods shall remain with Talking-Flowers.com and shall not pass to the Customer until the agreed price for them, together with all other sums due from the Customer to Talking-Flowers.com, have been paid in full.

Full details of Talking-flowers.com’s delivery options and further information can be found at www.talking-flowers.com.

Returns & Refunds

Talking-Flowers.com’s refunds and Returns policy can be found at www.talking-flowers.com under the information section. Notwithstanding our Refunds and Returns policy is in addition to your legal rights.

General Conditions

Talking-Flowers.com shall not be liable to you where performance of any of our obligations to you is prevented, frustrated or impeded by reason of acts of God, war and other hostilities, civil commotion, accident, strikes, lock outs, trade disputes, acts or restraints of Government, or any other cause not within the reasonable control of Talking-Flowers.com.

If any part of these terms and conditions is found to be unenforceable as a matter of law, all other parts of these terms and conditions shall not be affected and shall remain in force.

We cannot guarantee that the appearance and/or colours of products shown on Talking-Flowers.com’s site exactly reproduce the appearance and/or colours of the physical products themselves, as natural products may show some colour variations.

To the extent permitted by law, Talking-Flowers.com accepts no liability for any loss, damage or injury arising as a consequence of any advice provided.

These terms and conditions and any contract between us shall be governed by and construed in accordance with English law and the English Courts shall have jurisdiction over any disputes between us.

Contracts are made and accepted subject to these Conditions of Sale.